Information & Guide
Frequently Asked Questions
Information you may need before purchasing regarding products, personalization, sizing, payment, care, and delivery.
All guides →Stone and certificate
- Are your diamonds certified?
- Yes. In Solitaire products, stones of 0.30 carat and above come with HRD certificate, and stones of 1 carat and above come with GIA or HRD certificate. All other diamond products are delivered with the Arte Pırlanta certificate. The certificate documents the carat, color and clarity values of the stone.
- Are diamonds natural or laboratory produced?
- All diamonds we sell are natural. We do not sell laboratory grown (CVD/HPHT) stones.
- Are colored stones natural?
- We offer both natural and glass-filled (fusion) options for colored stones. It is clearly stated on the product page which one it is; Not sold mixed.
- Can diamonds be an investment tool?
- The resale value of a diamond depends on the stone's characteristics, the condition of the product, and market conditions; there is no guarantee of value retention or profit. Arte's buy-back conditions and current offer must be confirmed on a per-product basis.
- Can I learn the certificate number in advance?
- Certificate number is not shared before sale. You can ask for the carat, color, clarity and cut information of the stone before ordering and request the details of the document.
Metal and setting
- How many carats of gold are the products made of?
- We use 14 or 18 carat gold. Which setting it is is stated on each product page.
- Does white gold turn yellow over time?
- White gold is rhodium plated and the plating may thin over time. Rhodium renewal is included in our lifetime maintenance warranty and is free of charge.
- I am allergic to nickel, which color should I choose?
- If you have metal sensitivities, confirm the alloy content of your chosen product before ordering. White, yellow, or rose color alone is not a guarantee against allergies.
- Is the product in the photo the same as the product received?
- Product photos show the relevant model; personalization, metal, stone, and size selections may change the appearance. Rely on the specifications in your order summary. AI previews are not a guarantee of exact production or size.
- Do you have products for men and children?
- Men's products will be added to the collection over time. We do not currently sell baby and children's products.
Measurement, warranty and maintenance
- I don't know my ring measurement, how can I find out?
- You can find your size in minutes by measuring the inner diameter of a ring you already wear. There is also a free measuring service in our store in Bursa. If the measurement still does not fit, we make an exchange.
- Is ring size change paid?
- No. Ring size changes are always free of charge. For Full-Eternity (completely stone-surrounded) models, a maximum change of one size up or down can be made due to design.
- Is there a maintenance warranty?
- We provide a lifetime maintenance guarantee. Cleaning, polishing and rhodium renewal processes are free of charge and there is no time limit.
- What happens if a stone falls?
- We provide a lifetime warranty on small stones, they are replaced free of charge. Specialist examination is performed for large stones; A distinction is made whether it is due to use or production and action is taken according to the result.
- How do I send the product for repair?
- For repair or maintenance, the product is sent by insured cargo. It is processed as soon as it reaches the workshop.
- How do I clean jewelry at home?
- Warm water is sufficient. Avoid harsh impacts and chemicals. You can benefit from our free maintenance service for more comprehensive cleaning.
- Can you renew my existing jewelry?
- Yes. By sending 1-4 photos of your existing jewelry, you can request a preliminary quote for Setting replacement, new design while preserving your stone, size change, stone addition or repair. A request is created on the Renew Your Jewelry page. The amount given according to the photo is a preliminary evaluation; The exact price becomes clear after physical inspection in the workshop.
Shipping and delivery
- Is there a shipping fee?
- Shipping is free to 81 provinces of Türkiye.
- Is the cargo safe and insured?
- All shipments are insured for the full product price and are sent in special jewelry packaging in cooperation with Yurtiçi Kargo and Loomis. The package is not visible from the outside, identification is checked upon delivery. In case of loss, the cost is covered by insurance and the customer is not victimized.
- When will I receive my order?
- Ready products in stock are shipped the next day. Made-to-order and personalized products are shipped within 5-7 business days.
- How do I get the cargo tracking number?
- Tracking number is sent via SMS from the cargo company.
- Can I change my delivery address?
- Address changes can be made until the product is shipped. For this, just contact us.
- Do you ship abroad?
- Yes, we usually ship abroad via DHL and sometimes FedEx. International shipping fee belongs to the customer.
Payment and price
- Which payment methods can I use?
- You can pay via secure online card payment and money transfer/EFT on the site. Card is valid in our store. Payment at the door is not available due to the value of the products.
- Can I pay in installments?
- In accordance with the legislation, a maximum of 3 installments can be applied for jewelry products when paying by card.
- Is there a discount for paying by money order?
- 5 percent discount can be applied for payments made by money order or EFT. Discount period prices are the final price, no additional discounts will be made.
- Why do prices change?
- Since gold and foreign exchange rates change daily, prices are updated according to the CBRT rate. The price when you place your order is fixed for you, it will not increase later.
- Are corporate invoices issued?
- Yes. All you have to do is specify your billing information in the order form.
- I sent a money order, when does production start?
- The preparation process begins as soon as the money transfer reaches our account, and there is no waiting.
Return, exchange and buyback
- Can I return or exchange?
- Because gold and jewelry prices are connected to market fluctuations outside the vendor’s control, these products are exempt from the right to deter the law; arbitrary return and no refund. Arte Pırlanta offers ease of volunteer exchange within 14 days from delivery to standard collection products. The product has not been used, has not been damaged; the box, certificate, invoice and safety or hygiene protection should be complete.
- Are there returns on personalized products?
- No. The name, letter, engraving, special size, stone, color, Setting or arbitrary return, change or cancellation after the production started with another combination of the customer chooses. In violation of the production error or contract, the legal consumer rights are not paid.
- Can I return or exchange the product I bought from the store?
- There is no legal right of withdrawal, return or exchange for non-defective products purchased from a physical store. Arte Pırlanta also offers the convenience of 14-day voluntary exchange for standard collection products that meet the conditions for in-store shopping. Legal consumer rights are reserved in case of manufacturing defect or breach of contract.
- What happens if there is a production error in the product?
- We reserve the rights of change with the product without a loss if there is a return, a fee discount, free repair or a possibility in violation of production error or contract. The exception of special production or jewelry does not eliminate these rights; the costs arising from the use of the right of choice are not uploaded to the customer.
- Can I replace my product with a higher model?
- Yes. Your product is counted at the price it was purchased at or the current price. The new product you choose must be at least 50 percent higher in value.
- Can I exchange my old gold or another brand set?
- Yes. The old gold is made of expertiz for other brand or non-cert charm, value is biilized and Arte Pırlanta changeable with product.
- Arte Pırlanta Do you get back to the product?
- Yes. We always take back the product we sell.
Name-specific and personalized design
- How does the name-specific design process work?
- On the design page, you determine your name and the offered metal, stone, and size options. Your selections are saved in the cart. Adding to the cart does not initiate production; verify that the order and payment status are completed. Confirm the production and delivery time for the specific product.
- How many letters can I print?
- All characters can be used. A maximum of 13 letters can be written on the bracelet; 7-9 letters or two short names give the most elegant result.
- What happens if I write the name wrong?
- The responsibility for writing belongs to the customer, but we also check it before production. If we see anything suspicious, we call you before starting production. Don't forget to write
- Can I add letters later?
- Models with plates can be added later.
- Can I have my own design made entirely?
- Yes. Custom design production takes approximately 7 business days. There is no minimum budget requirement; All you have to do is send a photo or drawing and the price will be worked out.
- How can I see the product on me without purchasing it?
- You can see the product on your own photo with the Try on Me feature. The photos you upload are kept in a private area and are not published in the catalog or on public pages.
Store
- Where is your store, what are its hours?
- We are located at Ahmet Yesevi Mahallesi, Gürvardar Sokak, Panula Çarşı, Balat, Nilüfer / Bursa. We are open weekdays and Saturdays from 10:00 to 19:00; we are closed on Sundays. No appointment is necessary. Phone: +90 850 840 27 83
- Can I get measured in the store?
- Yes, we have free measuring service. You don't need to make an appointment.
- Can I see the product in the store and then buy it from the site?
- Of course. You can order the part you see in the store from the site and ask us for the product code.
International shopping and payment support
- Is the price shown in Euro charged in Euro?
- Foreign currency display is for approximate comparison only. Card charges are processed in Turkish Lira (TRY). Your bank's currency conversion and fees may affect your card statement.
- Are international shipping and customs fees included?
- International shipping is the responsibility of the buyer and is notified separately before shipment. Import taxes and processing fees in the destination country may also arise. Do not apply the free domestic shipping policy for Turkey to international orders.
- What should I do if I receive a payment error?
- First, check your order record and bank transactions. If the result is unclear, request support before attempting payment repeatedly. Share the error message, time, and order number if available; do not share your full card number or verification code.
- Does Try On show the actual size?
- Try On is a visual preview. It is not a physical measurement, a photo of the actual product, or a guarantee of exact production. Rely on the product specifications and measurement information when making your decision.
Did not find the answer to your question?
This page has been translated from the Turkish source text. If a measurement or product detail is unclear, please confirm with our team before placing an order.